‘You need a new air filter’ Despite charging customers for new air filters, they weren’t replaced. Next: They charged people to replace a filter but never actually did the work. Better yet, check yourself before going into the shop. When someone at a station tells you your oil is low, ask them to show you. In the first example, a Jiffy Lube employee told the undercover investigator the car needed another quart of engine oil even though the fluids were full. Before pulling in, inspectors made sure their vehicles were in tip-top shape with all fluids full, so the Jiffy Lubes had no reason to make repairs.Īfter five months and 38 undercover visits, investigators found 37 causes for discipline. The state’s Bureau of Auto Repair had launched a sting operation at these centers following complaints.
In 2016, dozens of California Jiffy Lubes received a $220,000 fine and three years of probation for various scams they pulled. Here are 14 outrageous scams and lies pulled on customers and investigators at Jiffy Lube over the years. So car owners who need an oil change or basic repairs might want to think twice about pulling into their local quick-lube franchise and asking for a few quarts of Pennzoil. In recent years, Jiffy Lubes in California were shut down, fined, and forced to serve probation. Since Shell took over Jiffy Lube, customers have filed countless complaints against the company for ripping them off in one way or another. We’re not saying this situation could lead to corruption - or something like a total racket - but you can see how it’s possible. Motor oil and auto service empire, meet your new boss: the No. In 2002, seeing an opportunity to expand its own mammoth business, Royal Dutch Shell acquired the whole package.
Now you have the materials, the shops to deliver the service, and brand names everyone recognizes.Īll of the above happened in the late 1980s. So you merge with Quaker State and buy Jiffy Lube, the company specializing in oil changes and basic car maintenance. You’d want to get your products out to as many people as possible. Say you were Pennzoil, the leading motor oil company in America. Things started to go south when Shell took over.
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